About the Partner
A national health and aged care provider operating 24/7.
The challenge
The organisation needed a 24/7 injury support program that could operate consistently across metropolitan, regional and remote locations, with reliable access to medical and allied health providers.
Our approach
Cogent Thinking delivers the InjuryCare Early Intervention Hotline and Care Coordination Service, supporting employees with:
- 24/7 Allied Health & Nurse triage
- National medical and physiotherapy networks
- Psychological referral pathways
- Telehealth consultations
- Manager coaching to support safe, graduated return to work
- PowerBI reporting for transparency and insight
Results of the program:
- 2,300+ employees supported since program launch
- 90% return-to-work rate at handover
- 37% reduction in average claims cost (2021–2023)
- $25 saved for every $1 invested
The program has become a trusted and embedded component of the organisation’s health, safety and care culture.