About the Partner
A large national logistics and warehousing organisation operating 24/7 across Australia.
The challenge
The organisation required a more proactive and supportive early intervention provider after experiencing low service engagement and slow recovery outcomes. They needed a model focused on keeping employees working safely, not simply scheduling appointments.
Our approach
Cogent Thinking introduced a Whole-of-Journey Early Intervention Model, including:
- 24/7 Allied Health & Nurse triage
- Access to a national medical and physiotherapy network
- Telehealth medical consultations
- Integration with the organisation’s safety reporting system
- Referral pathways to onsite exercise physiology and EAP
Manager support and guidance to build confidence in early recovery conversations
Results of the program:
- 40%+ increase in program participation
- 60% reduction in cases requiring GP consultation
- Return-to-work rate improved by 6%
- Reduction in claims-related metrics and lost time impacts
The shift from “booking appointments” to “supporting recovery” created real and measurable change.