Second opinion service
When facing a complex or life-impacting diagnosis, a second opinion provides clarity, confidence and reassurance. Cogent Thinking connects individuals with the right medical specialist to independently verify diagnoses, treatment plans and next steps.
Our Second Opinion Service is trusted by insurers and organisations across Australia (who offer the service to their members), because it combines clinical expertise, medical governance and a highly coordinated service model.
Providing clarity, confidence and reassurance.
What the service provides
Independent specialist review
We arrange a certified Australian medical specialist based on the individual’s condition and medical needs. They review medical records, pathology, scans and current treatment plans to confirm or clarify the diagnosis.
Clinical clarity and confidence
The service offers clear, evidence-based medical guidance on treatment options and potential pathways. This empowers individuals to make informed decisions about their health, treatment and recovery.
Secure, confidential and convenient
Our process is fully confidential and can be completed via file review, telehealth or a face-to-face appointment. We also facilitate communication between the specialist and treating doctor if further discussion is required.
Comprehensive reporting
A detailed written report is provided that summarises the specialist’s findings and recommendations, including any alternative insights or treatment options.
When a second opinion can help
- Complex, unclear or serious medical diagnoses
- Decisions about surgery or treatment pathways
- Conflicting medical advice
- Understanding prognosis and recovery expectations
- Seeking reassurance before proceeding with treatment
How it works
We obtain consent and collect relevant medical information.
We match the case with the most suitable medical specialist.
The review is completed via file review, telehealth or appointment.
A comprehensive written report is delivered.
Ongoing communication can be facilitated between all parties as needed.
Why organisations and insurers choose Cogent Thinking
Nationwide panel of certified medical specialists
Independent, unbiased medical advice
Clinically governed and evidence-based
Secure, confidential and efficient service model
Improved member and employee confidence in their care