Integrated Health Services Model
Australia’s first truly integrated approach to workforce health
Cogent Thinking’s Integrated Health Services Model brings every aspect of occupational health into one coordinated, evidence-based system.
It replaces fragmented services, inconsistent experiences and reactive interventions with a single, proactive model that supports your people from recruitment through to retirement.
Program overview
Traditional workplace health programs are often disconnected, with one provider for pre-employment medicals, another for injury management, another for mental health support, and no clear visibility across all services.
This fragmentation creates delays, gaps in care, unnecessary costs and poor employee experience.
Cogent solves this by integrating physical health, mental health, early intervention, specialist care and clinical governance into one seamless model, designed around your organisation’s needs and your people’s real-world risks.
A unified model that supports the health, safety and wellbeing of your people.
Traditional model
Specific injury or illness focussed
Reactive interventions
Fragmented across various providers
Inconsistent entry points and accessibility
Gaps in service delivery
Multiple IT systems
Variable geographic access
Available during traditional business hours
Cogent Integrated Health Model
Whole of career focussed
Proactive support
Integrated model
Centralised entry points for consistent experience
Address all Occupational Health & Safety needs
Centralised health system with consistent quality
Geographically enables services
24/7 access to support modern organisations
Integrated Health at a glance
One entry point for all health services
24/7 triage and early intervention
Health monitoring and enhanced screening
Mental health support and care pathways
Allied health and specialist networks
Population health insights and risk stratification
Secure, best-in-class technology
Evidence-based practice and strong clinical governance
Everything your workforce needs delivered through one coordinated model
Cogent’s Integrated Health Services Model spans the full employment lifecycle, giving your people consistent access to the right care at the right time. It’s also modular – enabling you to select and integrate the services that will drive the biggest impact for your people and organisation.
Injury triage
- Immediate 24/7 health professional triage
- Video consultations for GPs, Physios, Psychologists
- Coordination of RTW support and case management
Mental health
- Psychological injury triage
- 24/7 Employee Assistance Program
- Proactive management and referral pathways
Work conditioning
- Eligibility flagged by risk
- Health coaching and wellbeing programs
- Personalised plan to address injury prevention
Health monitoring
- Comprehensive and legislative medicals
- Audiometric testing
- Occupational hygiene programs
Specialised service
- Programs to overcome long work absences
- Rehabilitation services , FFD, IMEs
- Connected and safe report processes
Pre-employment
- Pre-employment medicals
- Digital risk-based assessments
- Onsite campaigns
Injury triage
- Immediate 24/7 health professional triage
- Video consultations for GPs,Physios, Psychologists
- Coordination of RTW support and case management
Mental health
- Psychological injury triage
- 24/7 Employee Assistance Program
- Proactive management and referral pathways
Work conditioning
- Eligibility flagged by risk
- Health coaching and wellbeing programs
- Personalised plan to address injury prevention
Health monitoring
- Comprehensive and legislative medicals
- Audiometric testing
- Occupational hygiene programs
Specialised service
- Programs to overcome long work absences
- Rehabilitation services , FFD, IMEs
- Connected and safe report processes
Pre-employment
- Pre-employment medicals
- Digital risk-based assessments
- Onsite campaigns
Pre-employment & Role Readiness
Comprehensive role base pre-employment assessments including digital pathways, in-clinic assessments, onsite delivery options and specialist oversight.
24/7 Injury & Illness Triage
Immediate phone or video access to nurses, allied health professionals, psychologists and emergency physicians. Improving return to work outcomes and providing real-time support anytime, anywhere.
Health Monitoring & Enhanced Screening
Regular, proactive assessments across cardiovascular, respiratory, psychological and occupational health risks. Integrated risk scoring identifies emerging issues early and enables personalised health plans.
Mental Health Support
Confidential 24/7 psychological support, trauma-informed interventions, wellbeing reviews and dedicated pathways for both work and non-work-related concerns.
Allied Health & Specialist Services
Physiotherapy, Podiatry, Rehabilitation, medical specialists, and work conditioning through a national network of more than 3,400 providers.
Care Coordination
A dedicated team supporting each worker through every step – from triage to treatment to recovery – ensuring seamless transitions and continuity of care.
Reporting, Analytics & Insights
Dashboards that uncover population health trends, identify emerging risks, guide resource planning, and help you intervene early.
Digital Health Record
Secure occupational health record to proactive manage all health services with relevant user permissions and privacy controls.
Implementation
Co-designed, phased and built around your organisation
Co-design & Needs Analysis
Workshops, risk profiling, workforce mapping and legislative review to build a model that reflects your organisational realities.
Phased Rollout
Begin with priority cohorts, establish onsite or local clinical services, and implement data and reporting.
Evaluation & Expansion
Measure outcomes, adjust based on feedback and data, and expand confidently across the workforce.
Enterprise-grade technology that supports every step of care
At the centre of the Integrated Health Services Model is a secure digital health record and data platform that connects workers, providers and organisations.
Key capabilities:
- Single entry point via phone, portal or video
- Secure digital patient health record with strict access controls
- Real-time insights into workforce health
- Trend analysis to identify emerging risks
- ISO 9001 and ISO 27001 certified
This enables better decisions, targeted interventions and stronger organisational resilience.
A model proven to improve health, reduce injuries and deliver measurable impact
Cogent’s Integrated Health Services Model has delivered some of the strongest outcomes in the country, particularly within high-risk and safety-critical industries.
Key outcomes:
return-to-work within 3 days following early intervention
reduction in extremely severe depression ratings
voluntary participation in health monitoring
fewer claims converted to long-term workers compensation
Lives saved
through cardiac and cancer risk detection
Emergency Services Agency
A statewide emergency services organisation transformed a fragmented health system into a unified, proactive model that has:
- Identified high-risk health issues early
- Significant reduction in lost time injuries
- Increased mental health engagement
- Delivered workforce-wide health insights
Let’s co-design a healthier, safer workforce — together
Whether you’re managing a high-risk industry, a dispersed workforce or a complex service environment, Cogent’s Integrated Health Services Model gives you one coordinated approach to support your people.