Early intervention
When an injury occurs, early and informed action makes all the difference.
Cogent Thinking’s Early Intervention Program connects injured workers with qualified health professionals in the critical first moments, helping them recover faster, remain at work where possible, and avoid unnecessary complications or costs.
The leading provider of early intervention services in Australia and New Zealand.
600,000+ people under our care
100+ health professionals available 24/7 to provide support
Program Overview
Our Early Intervention Program provides 24/7 access to Cogent’s Injury Triage Line. This national service connects employees and managers to experienced health professionals who triage the injury or illness, provider evidence-based guidance, and coordinate next steps to support the employee.
The goal: to reduce injury severity, promote recovery at work, and reduce claims related impacts by providing immediate, insightful support.
Organisations we support
Key benefits
Rapid access to care, day or night
Consistent, evidence-based triage by qualified clinicians
Reduced emergency department admissions and lost time injuries
Best practice Early Intervention aids recovery resulting in fewer long-term injury management cases.
Improved confidence and engagement among managers and employees creating a safety culture in the workplace.
How it works
Injury occurs
Dedicated 24/7 phone and video triage
Omnichannel access including interpreter services
Manager can be present with employee or dialed in as required
Cogent’s Recovery Risk Tool (CRRT) on initial call
24/7 triage
24/7 Allied Health or Nurse triage
Experience and AHPRA registered
Mental Health First Aid trained
Evidence-based approach
Data capture and specific care pathways
Matched care
Self-management advice during triage
Matched Care for Physiotherapy, Psychology, Medical
National Treater Network
Tele and video consultations
Ability to manage own providers and hospital escalation
Support and follow up
Next day follow up with every employee
Appointment coordination
Suitable duties and RTW recommendations and planning
Manager support
Capacity clarification and certification
Handover
Multi-stakeholder handover
Handover summary includes work capacity, treatment recommendations, relevant certificates, self service reporting dashboards and integration options
Optional ongoing support
Automated Orebro surveys coordinated post handover
Additional treater bookings
RTW consulting and secondments
Occupational rehabilitation
Independent medical examinations or Fitness for Duties
Importantly, the Cogent Recovery Risk Tool (CRRT) provides insight to the worker’s risk to early recovery via a score which is immediately shared with employers. This aids in best-practise injury management for all.
Cogent’s Risk Tool Suite for Biopsychosocial Screening
Cogent’s Early Intervention approach recognises that recovery isn’t only physical. Each injury is as unique as the individual who has been hurt. Cogent has developed a best practise suite of biopsychosocial tools to support workplaces to manage this component of recovery.
Cogent’s Recovery Risk Tool (CRRT)
Delivered from the very first, initial triage call, the CRRT is the earliest indication of a worker’s risk to optimal recovery available in the market today. Independently validated by Monash University, the CRRT score effectively and efficiently highlights which workers would benefit from focussed, bespoke injury management support.
For more information regarding the Monash research please contact Cogent. For existing customers, please contact your Account Manager to discuss the implementation of these services within your Early Intervention Program.
Day 1:
The CRRT is completed during the initial triage call. It is a comprehensive, complex tool that leverages a range of data inputs obtained during the triage in Cogent’s empathetic approach. This enables a 100% completion rate. The score and colour-coded risk rating is immediately available to organisations via a Dashboard.
Day 2:
Cogent automatically sends the Orebro IQ to the injured worker via SMS and/or email. The results are added into the case within the Dashboard. This allows for monitoring of biopsychosocial risk at an individual level. Deepening insights into the components of biopsychosocial risk that requires support.
Day 3:
A final Orebro IQ survey is sent to the injured worker for the injury management team.
- Connect every worker’s recovery needs with their employer from the very first call
- Provide continuity of early intervention care between Cogent and employers
- To deliver the right care at the right time
- Report immediate, transparent data for operational and case management benefits
- Ultimately, support injured workers to aid optimal recovery
Implementation
Cogent works with each customer to configure the Early Intervention workflow to their business.
Our implementation process includes:
Integrating the program within your broader health, safety and wellbeing framework
Mapping communication pathways and escalation protocols
Establishing contact groups (e.g., safety managers, site leads, HR)
Customising reporting and notification preferences (SMS, email or direct call)
Training managers and supervisors to use the 24/7 Injury Line effectively
Our Early Intervention programs consistently demonstrate measurable results across industries:
Significant reductions in emergency department presentations and claims lodgements
Faster recovery times and improved return-to-work outcomes
Greater confidence among managers and employees managing injuries at work
Enhanced reporting culture and early-issue identification
A national customer implemented Cogent’s Early Intervention model across multiple sites.
Within the first 12 months they reported:
Reduction in lost-time injuries
Reduction in medical-certificate durations
Fewer claim escalations
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National Health & Aged Care Provider
Results of the program:
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National Transport & Warehousing Provider
Results of the program:
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Australian Red Cross Lifeblood
Results of the program:
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Aviation
Results of the program:
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Government Department
Results of the program:
Get started
Talk to Cogent Thinking about early intervention today.
Call: (03) 9232 5598
Email: admin@cogentthinking.com.au